Returns Policy
Table of Contents
Overview
Straightforward returns on stocked items, clear terms for supplier-order goods, and fast resolution for damaged or incorrect deliveries.
Stocked Items
Unused stocked items in original, unopened packaging may be returned – contact us within 14 days of delivery to arrange. Return delivery costs are for the buyer’s account unless the item was supplied in error or arrived damaged.
Damaged or Incorrect Deliveries
Inspect deliveries on receipt and report damage or discrepancies within 72 hours with photos. We will replace, credit or collect as appropriate.
Custom-Order Goods
Custom order goods are non-returnable unless defective or supplied in error. This is why we confirm specifications, availability and lead time in writing – and encourage samples – before you commit to supplier-order quantities.
Food-Contact Items
For hygiene reasons, food-contact items (scoops, cups, tubs, lids, boards) cannot be returned once their packaging has been opened.
Questions About a Return?
Contact us with your order reference and we will resolve it quickly.
Frequently Asked Questions
How long do I have to return a stocked item?
Contact us within 14 days of delivery. The item must be unused and in its original packaging.
What if my delivery arrives damaged?
Report damage or discrepancies within 72 hours with photos, and we will replace, credit or collect as appropriate.
Can I return Custom-order goods?
Only if defective or supplied in error.
Can I return opened food-contact items?
No – for hygiene reasons, food-contact items cannot be returned once their packaging has been opened.
Who pays return delivery?
The buyer, unless the item was supplied in error or arrived damaged.