Returns Policy
Stocked items
Unused stocked items in original, unopened packaging may be returned – contact us within 7 days of delivery to arrange. Return delivery costs are for the buyer’s account unless the item was supplied in error or arrived damaged.
Damaged or incorrect deliveries
Inspect deliveries on receipt and report damage or discrepancies within 48 hours with photos. We will replace, credit or collect as appropriate.
Supplier-order goods
Items sourced from suppliers on confirmed order are non-returnable unless defective or supplied in error. This is why we confirm specifications, availability and lead time in writing – and encourage samples – before you commit to supplier-order quantities.
Food-contact items
For hygiene reasons, food-contact items (scoops, cups, tubs, lids, boards) cannot be returned once their packaging has been opened.
Questions about a return? Contact us with your order reference.